OWI is a French software publisher focused on improving customer and supplier relationships through AI-powered conversational solutions. The company helps organizations automate and assist customer service, supplier management, accounting, billing, technical support, after-sales service, and back-office operations with tools that understand natural language and fit specific business processes.
OWI offers a suite of conversational products including Mailbot, Callbot, Smartform, Chatbot, Analytics, and industry-specific solutions. These tools can be deployed in SaaS or on-premise environments and integrate with business systems such as CRM, ERP, helpdesk platforms, and messaging tools like Outlook, Gmail, and Genesys.
The platform is designed to reduce manual work by automatically sorting, routing, and answering simple requests, while assisting agents with response suggestions, data extraction, and contextual information. OWI also emphasizes no-code scenario creation, continuous learning from company data, and performance tracking through dashboards and key metrics.
Customers can contact OWI for help or to request a demo by email or phone. The company states that its solutions are built to deliver reliable, traceable responses and measurable ROI, while improving service quality and customer satisfaction across multiple channels.
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